Plans can change. If you need to cancel or reschedule an appliance service visit, please contact us as soon as possible so the appointment can be updated.
Early notice makes it easier to update the booking and make the service window available again.
01 / APPOINTMENTS
Changes & Cancellations
If you no longer need the appointment, contact us so the scheduled service can be cancelled.
If the original time no longer works, contact us to discuss another available service window.
If the technician cannot safely access the home or appliance at the scheduled visit, the appointment may need to be changed.
Last-minute changes may affect scheduling or any terms communicated when the appointment was booked.
Parts & Ongoing Repairs
A cancellation after diagnosis, parts sourcing or other service activity may be handled differently from cancelling an appointment before the visit.
Service already performed before cancellation may remain subject to the charges or terms communicated for that visit.
If a replacement part has already been ordered, cancellation may depend on the supplier, shipping status and the terms communicated for that order.
Change an Appointment
Contact us with the name and phone number used for the booking so the service request can be located and updated.
